Web based CRM software that runs the business and over 1,000 afﬁliates
GOAL: Manage the maintenance of the core web based CRM software that runs the business and over 1,000 afﬁliates for a cell phone insurance company.
The complexity of the software required to manage the employees, affiliates and cell phone replacement plans was staggering. Each day the software was used to run the in-house call center, all of the sales reporting and supported each affiliate. It was the CRM tool and the financial reporting tool as well.
As part of the management team our job was to keep everything running smoothly and orchestrate the development team who were constantly updating and repairing the website. PCI Compliance, B2B communication, vendor APIs and adding and adjusting new products were all part of the nearly 4 year daily grind. The business grew exponentially during the time we were there and we were happy to help prepare and transfer over to an internal CTO.